Ever seen this address: 717 S. Desplaines St., Chicago, Illinois, 60607? No surprise if not, because it isn’t in an area the occasional Chicago visitor would see. It is on the eastern outskirts of downtown, an industrial-looking place between old and new warehouses and parking lots, the city’s impressive skyline already at a distance. It is also where United Airlines is training for change. The hangar, called Backstage by the airline, is a transformation tool and a legacy ...

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