Malaysia Airports awarded with IATA Eagle Awards 2009 - Best Airport.
At the IATA 2009 General Meeting Malaysia Airports has been awarded with IATA Eagle Awards 2009 - Best Airport. The Eagle Awards honor air navigation service providers (ANSPs) and airports for outstanding performance in customer satisfaction, cost efficiency and continuous improvement. They are based on the recommendations of the independent Eagle Awards Panel.
Since opening in 1998, Kuala Lumpur International Airport (KLIA), the flagship airport of MAHB, has been a leader in service levels, industry and environmental initiatives, operational improvements and cost efficiency with a strong customer focus. "Sustained by strong commercial revenues, MAHB has maintained some of the lowest aeronautical charges in the world. MAHB responded to the global economic meltdown with a 50% discount on landing charges for two years. This is a magnificent contribution from a great industry partner," said Bisignani.