Airlines Use Apps, Social Media To Better Deal With Disruption

Credit: British Airways
Airlines are able to deal more efficiently with disruptions in scheduling thanks to the social media revolution. Most passengers possess smartphones and endless apps so, ideally, keeping travelers apprised (and sanguine) about delays is easy to accomplish. But this can be a double-edged sword. “It’s...
Helen Massy-Beresford

Based in Paris, Helen Massy-Beresford covers European and Middle Eastern airlines, the European Commission’s air transport policy and the air cargo industry for Aviation Week & Space Technology and Aviation Daily.

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