American Airlines’ Reliability Is Leaping From Laggard To Leader

American Airlines jets at DCA
Credit: Mandel Ngan/AFP via Getty Images
American Airlines, long a reliability cellar dweller, is on an operations ascent. American claims this isn’t by luck or coincidence. The world’s largest airline has recently enjoyed dramatic improvements in metrics such as completion factor and on-time performance in the last quarter and holiday...
Chris Sloan

Chris Sloan is Air Transport World & Routes Senior Editor covering the Americas.

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