Whatever happened to “flying the friendly skies”? In this age of social media, it did not take long for a disturbing video of airport police dragging a passenger from a United Express jet in Chicago to go viral globally. A suspected terrorist? Wanted criminal? Disruptive drunk? No, this 69-year-old man’s “crime” was that he refused to yield his paid-for seat on a Sunday evening so the airline could get a deadheading crew to Louisville, Kentucky. United Airlines ...


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