A few days ago, I was meeting with union representatives at the Association of Professional Flight Attendants. We were collecting facts about an incident aboard a San Francisco-to-Dallas flight involving a flight attendant, a stroller and an irate passenger in the first-class cabin. During our meeting, I received a report of a flight attendant on a flight from Sydney to Los Angeles who had been grabbed by the throat by a passenger. The same week, a flight attendant emailed to describe seats ...

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