Aviation Week & Space Technology FAQs
 

Who can I contact with questions about my subscription and for online assistance? Our customer care team can be reached directly by phone, fax or email.

Toll-free (N. America): 1-800-525-5003
Outside N. America: +1-847-763-9147
Fax: 1-844-609-4274 or +1-847-763-9682
Email: a[email protected]

Laurie Becker, Circulation Manager: [email protected]
Abi Ahrens, Director, User Strategy & Insights: [email protected]
 

Is Aviation Week still published weekly? A digital edition of AW&ST is published every week. With the exception of the week between Christmas and New Year’s, we never skip an issue. We are truly Aviation Week. This is more issues than we used to publish. The total volume of AW&ST content we produce is about the same, but we present it differently now.

Every piece of content is published digitally first -- most of it flowed out during the week, some closing Thursday night. So most of the stories that are in the weekly edition will have been visible to subscribers online and in the app earlier. We “roll up” almost all of the week’s content into a digital edition because that’s what many readers want – a weekly magazine they can read and not miss anything important. We expect many readers will want to add a daily experience of AW&ST content, but we don’t want to force readers into keeping up with us every day if they simply want to enjoy a great weekly magazine.

Also, every other week, we publish a print magazine. Think of it as the “best of” two weekly digital editions (the digital edition that closed simultaneously with print and the digital edition from the week before). These print editions are larger than they were in typical weeks in 2014, but they do not include every article from the two weeks’ digital edition (and obviously, none of the content that can be presented only digitally, such as videos). Print issues no longer have a single cover date; they have a date range beginning on a Monday (the same as the latter of the two digital editions) and extending 14 days through a Sunday. The range indicates to readers the dates for which that is the latest print book.

How do I access the digital edition on AviationWeek.com/awst? Since we are streamlining this process, simply log in using the email address and password that is associated with your AW&ST subscription.  If you need assistance, please contact our customer care team (or call 1-800-525-5003 within the U.S.; +1-847-763-9147 outside the U.S.).  Once you are logged in, simply go to AviationWeek.com/awst to read the latest articles and issues posted that are part of your subscription.

Can I purchase digital back copies of the issues that I am missing?  No not at this time.  However, if there is a specific article you are looking for within the past two years, we can email you a copy.

Are AW&ST digital editions available on smart phones, iPhones, iPads, tablets, etc.?  AW&ST digital editions can be downloaded in PDF format and then can be accessed offline on your mobile device and/or your computer desktop.

If I want digital only, is this available? Yes, digital only subscriptions are available. These will include access online at aviationweek.com as well as the new mobile app launching in 2015.

If I want print only, is this available? We do not package print subscriptions as a stand-alone product, primarily to give all subscribers the opportunity to try out our new digital and mobile options. We encourage all print subscribers to provide us their email that will open up these other areas of access for them.

Can I still read my issues by going to awin.aviationweek.com? Yes, if you currently have a login to awin.aviationweek.com, you can continue to access Aviation Week & Space Technology articles within that website.

I’m a current subscriber but don’t have an online account – how do I get one started? If we have an email address on file for you, we will create an online account for you and email you an invitation to login and reset your system-assigned password. If you are unsure if you’ve provided an email or you do not receive this invitation, please contact our customer care team.

Why do I need to provide an email for online access? Your email is used as the common login between our online and mobile app platforms, as well as to send you important login instructions, updates about your subscription, and updates to content posted online and within the mobile app. You have the option to unsubscribe from any non-subscription related emails if that is your preference.

How do I login online? In the upper right corner of aviationweek.com, click “LOG IN” and enter your username and password. Once you complete this, you should see your username displayed in the upper right corner. You will remain logged in until you sign out or if your computer system deletes your stored cookies.

Why am I still seeing locks on articles at aviationweek.com even though I’m logged in? There may be some articles posted that are not tied to your subscription. Any article with a blue banner at the top containing the Aviation Week & Space Technology logo is part of your subscription. If you see another product logo in this banner position, you will need to upgrade your account by following the instructions you see on that locked page.

I’m logged in and trying to read an article with this banner at the top – but am still locked out? If this happens, please contact our customer care team to trouble-shoot the issue and/or upgrade your account.

Is there a homepage specifically for Aviation Week & Space Technology? Yes, to view all articles posted online that are part of your subscription, go to aviationweek.com/awst. Articles are posted with the most current at the top of the list and the “Today in…” topic section at the bottom of the page.

If I want to read a weekly wrap-up of articles, where would I go to find this? We host a “This Week” page online that will be communicated to you on a weekly basis.

I just subscribed to Aviation Week & Space Technology. When will I receive my login information? If you subscribed online, this should be sent to you immediately. If you subscribed in response to a promotion you received in the mail or through a phone call, please allow 48 hours for your digital notification and login instructions to arrive. 

I like to reference Aviation Week & Space Technology while in meetings and calls. Does the new model allow me to share this content? Articles online and within the mobile app can be forwarded to colleagues via email and social media channels – but currently, this will require the recipient to have a login. More robust sharing options are being considered for 2015.