For JetBlue Airways, innovation is more than just a buzzword or a trendy concept—it is adopted enterprise-wide and used to improve current service delivery, while planning for the future. As part of its continued growth, JetBlue is preparing its operations—from fleet size, flight and systems operations to maintenance—to support a bigger airline serving more cities, with more flights and more employees. As of March, it had more than 20,000 employees, and it surpassed 1,000 ...

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