LONG BEACH, Calif.—In addition to expanding Wi-Fi connectivity throughout its fleet, Finnair is also working to develop and implement technologies that allow it to offer more personalized customer service, Piia Karhu, Finnair’s senior vice president-customer experience, told Aviation Daily during the recent Airline Passenger Experience Association (APEX) Expo. The airline has implemented Panasonic Wi-Fi across its widebody fleet of Airbus A330s and A350s, and is working to ...

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