Not long ago, Steve Nielsen, aviation director at Yum Brands and member of the NBAA's board of directors, was flying a trip to Madrid with a fuel stop scheduled in the Azores. As is often the case on his company flights, this one had a third crewmember aboard to handle cabin duties. That day's flight attendant was Bob Heine, chief of maintenance. Annual training in cabin safety is mandatory for all crewmembers in the flight department. A good thing. When the aircraft was about 600 nm out ...

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