An airline MRO and two lessors desribe what happens after a customer calls with an AOG.
An AOG due to a faulty engine can be the worst and most expensive nightmare maintenance faces. A grounded aircraft can cost an airline tens of thousands of dollars per day in lost revenue. MROs and leasing firms will scramble to provide help, but existing relationships count strongly in how fast assistance arrives. At Air France Industries-KLM Engineering & Main-tenance, a regular customer will call his customer support manager while others must contact the AOG desk, explains Didier ...
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