He knew pilots from afar and up close, and his assessment struck home.
A few years back, I received a call from a man who wanted to compare his department with ours. I've found such “benchmarking” exercises to be a great way to share good ideas and hear what's working for others. Organizations such as the NBAA, manufacturers' websites and the Chief Pilots' Roundtable provide invaluable help in running flight organizations through that technique, disseminating information that's applicable to both administrative and technical operations. I looked forward to what ...
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