When Moog Aircraft Group launched its total support program for flight-control systems for the Boeing 787 and Airbus A350, the concept was simple: Guarantee airlines that a component will be ready to ship within 2 hr.—or as little as 10 min. in an aircraft-on-ground (AOG) situation—from a location no more than 6-7 hr. from anyplace in the world. While the concept was simple, the logistics required to support the offering were easier said than done, according to Kate Schaefer, Moog's ...


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