The room was packed and the crowd restive. The men at the front were droning on about inspection times, service bulletins, authorized shops and such. Finally, one fellow in the audience had had enough. He stood up and, as best I recall, said something like, “All that's fine, but you're ignoring the real problem.” And with that he eyed his fellow attendees and said, “All of you who have had an inflight failure, raise a hand.” It seemed like about a third of the room had an arm up. ...


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