After reading the enthusiastic and emphatic comments on Alaska Airlines customer service made by airline analyst Raymond Neidl in a recent Up Front column (AW&ST Aug. 6, p. 12), I must ask when was the last time he flew on that carrier? My lengthy trip from San Francisco-Seattle-Anchorage-Kodiak last May was a nightmare due to the complete lack of customer service. Departing San Francisco at 7 a.m. and finally arriving in Anchorage at 3 p.m., (local times) I tried to locate the ...

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