Since its introduction, inflight entertainment (IFE) has required “meet and greet” service to ensure systems operate properly and to resolve hardware failures. An aircraft lands, then technicians pull the BITE data, identify problems and assemble the necessary resources to fix those problems. Depending on turnaround time and other pending maintenance tasks, a mechanic may or may not have time to troubleshoot the problem and then remove and replace failed hardware. Depending on the problem, ...


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