This observation, from George Field, Boeing Commercial Airplane Group's vice president technical services, could be adopted as a mission statement for the airframe manufacturer's AOG support operation. Earlier this year, the OEM decided to improve its AOG response during off-hours, forming what it calls a Rapid Response Center (RRC). Located at its Renton, Wash., headquarters, the RRC is augmented by a video-conferencing link to the Boeing widebody plant in nearby Everett. Although Boeing ...

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