For proof that management can make the difference between a successful human factors initiative and one that falls flat on its face, look no further than two very similar maintenance organizations in Canada. Not long ago, each MRO—let’s call them MRO-A and MRO-B—shut down for two days, rented out a facility, brought in hot coffee and warm donuts, and proceeded to give its technicians two full days of human factors training delivered by a specialist in the subject. There was just one ...


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