Implementing a big information technology project is akin to having a baby—while you eagerly await its arrival, not everything goes as perfectly as you planned, according to Ruben Arguero, VP of the MRO business unit at Mexicana. In both cases, there’s a lot to plan, before and after the birth. Arguero should know, because Mexican just finished a major two-year IT implementation that included Oracle’s Complex MRO, Oracle’s E-Business Suite and Siebel Loyalty Management—together linking ...

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