Many MRO executives are finding that the rapid advance of computers is forcing them to learn a whole new language: the language of information technology (IT). Deluged with jargon-laded promotional materials, some old MRO hands will admit -- when asked privately -- that they're often not sure what any of these new programs or products are supposed to do. The following is a list of some of the IT terms MRO managers are likely to encounter. It is by no means exhaustive, and we welcome ...

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