Efficiency and friendly service boost Continental, JetBlue in annual J.D. Power study
The keys to satisfying skeptical airline passengers--an efficient operation and friendly, knowledgeable employees--are lacking among many North American carriers, a new survey shows, but Continental Airlines and JetBlue are leading the race to keep travelers content. The annual 2006 J.D. Power and Associates airline satisfaction study released last week shows that travelers still view fares and fees as the most important drivers of overall satisfaction, but operational timelines and ...
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