At the turn of the century, Boeing Commercial Airplanes immersed itself in the Internet to accelerate delivery of spare parts and distribute service bulletins. The millennium's dawn was topsy-turvy for airlines. Asian carriers were emerging from a prolonged slump. European governments were losing their appetite for propping up money-losing carriers against low-cost competitors. Most American carriers were still in denial about the need to reduce operating costs drastically. But ...


You must be a paid subscriber to access "Boeing E-Enables MRO, And Pumps Up Customer Service, Too".


Current Aviation Week Intelligence Network (AWIN) enterprise and individual members: please go to for access.


Not currently a subscriber? Click on the "Learn More" button below to view subscription offers.

Already registered? here.