Whatever they call it in your state, the Department of Motor Vehicles, the Motor Vehicle Administration or something else, it’s probably the butt of jokes and the object of citizen disdain. The fact is, folks just don’t like hauling themselves to a government facility, waiting in line and being subjected to the whims and attitudes of government clerks — particularly when those clerks have the ability to deny you vital documents like a driver’s license or a vehicle registration. But what ...

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