As airlines continue to watch engine expenses, MROs are being asked by their customers to design customized approaches to service and provide material solutions. The conversation is forcing MRO vendors to search for answers outside their facilities. “A decade ago, the focus of engine maintenance contracts was on supporting the customer—at the time of the shop visit,” says Kristin Kenny, director of Pay Per Hour Programs for Pratt & Whitney Canada. “Now, contracts must be structured ...


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