New technologies such as blockchain, artificial intelligence and robotic inspections conjure excitement about potential outcomes they can produce. Heads swirl with creative ideas about possible ways to apply them. These same technologies, however, cause angst to company leaders who aren’t exactly sure if, or how, to apply them—so they cautiously wait to see how early adopters do it. There’s also the hype effect. Each year, Gartner identifies emerging technologies that ...


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