Benjamin Smith took control of Air France-KLM in September with three clear mandates: dramatically improve employee relations at the Franco-Dutch airline group, overhaul and streamline the corporate governance structure and implement an operational turnaround strategy that boosts profitability and repairs reputational damage. The new CEO immediately got to work on crossing the first two off his to-do list, paving the way to achieve his self-stated aim of making Air France-KLM ...

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