Line mechanics at United Airlines have been untethered from paper manuals and desktop computers: They are using connected tablets to access all the information they need to keep aircraft moving, and it is paying off. Aircraft with maintenance issues are returning to service about 15 min. faster on average, the airline calculates. The initiative is part of a push to empower front-line employees with mobile technology, explains Jason Birnbaum, the airline’s vice president for operations ...


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