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Peter J. Peirano

Peter J. Peirano
Cost Control 

In “Trouble Ahead” (AW&ST July 21, p. 47), the second-quarter profit/loss statements of Delta, American and Continental airlines do in fact show a systemic problem—airlines lie to their customers. A ticket cost is cited, then multiple extra charges are added on. As aggravating as security checks might be, the lying is worse.

The only thing that can be fixed quickly is to stop misrepresenting the true cost of flying to the public.

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