Heathrow Needs Plans When Automation Breaks Down, CEO Says

Heathrow Airport
Credit: Joseph Okpako / Getty Images
The aviation industry has become so good at automating the travel process that it has neglected the need to have contingency plans in place when the system breaks down, London Heathrow Airport’s CEO said Dec. 2. “The whole process of getting on and off a plane has been fantastically automated over...

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