Falcon will commence operations at a new customer service headquarters in Beijing in early 2013. It will be staffed by local specialists experienced in receiving and processing spare parts orders, warranty and FalconCare claims. At least two type-rated Falcon pilots will be based in Beijing to provide jump-seat support to new and existing Falcon customers.
“Dassault Falcon continues to solidify and grow our market position (in China) by adding to our sales and customer service teams and making significant capital investments in the country,” says president and CEO John Rosanvallon.
“Adding this capability is key to doing business in China and making sure Falcon customers have the best possible resources.”
Dassault says that the number of Falcons operating in China will have tripled before the end of this year. “We sold our first new Falcon in China in 2006, but the market has now grown to become our largest for new aircraft orders and our most promising,” Rosanvallon says. He notes that most Chinese orders are for the Falcon 7X, with a current backlog of 20 for the top-of-range model.