United Airlines President and CEO Jeffery Smisek concedes that the airline’s dismal operational performance in the third quarter adversely affected corporate bookings by “a significant number,” but he expects to see high-yield passengers return now that the problems, which stem from the integration with Continental Airlines, have been resolved. The carrier’s third-quarter on-time arrival rate of 72.4% trailed peers, although this often-used industry metric improved to more than 80% in ...
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