When Boeing opened its operations center in 1999, its signaled a forward-thinking step to providing better customer service 24/7.
In speaking at the Aviation Suppliers Association conference taking place here in Seattle, Lynne Thompson, VP of product support engineering for Boeing Commercial Aviation Services, highlighted that the company continues to build on that model through its China Service Center in Beijing and the 787 Operations Control Center in Everett.
The 787 ops center is embedded within an engineering center and can provide faster resolution to problems as they arise, she says. She pointed to an example of a software issue on a flight control, which Boeing worked with its suppliers to resolve by changing the software and mitigating a problem that could have cropped up for other operators.
Thompson says Boeing is trying to quicken response times for other models and leverage the three control centers to learn from their daily aircraft monitoring activities.