Last year was pivotal for improvement in United Airlines’ on-time performance, partly because of the dramatically better performance of its technical operations division. The airline set an all-time record in April of 145 consecutive days without a cancellation. It logged 59 days of 100% mainline completion—shattering the previous record of 21 days, recorded in 2016. It also captured its best controllable completion rate (not counting weather-related problems such as Hurricane ...

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