To put it bluntly, commercial aviation OEMs score poorly on aftermarket customer satisfaction, at least compared to other industries. Given that airframe manufacturers expect to deliver about 2,000 aircraft each year in the near future and are pursuing more revenue from the aftermarket, the pressure to perform across the supply chain is compelling. To benchmark OEMs’ aftermarket customer satisfaction, AeroDynamic Advisory and Aviation Week conducted a joint survey of 224 qualified ...

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