British Airways (BA) said Oct. 19 it will make a multimillion-pound investment in staff training at its London Heathrow Airport hub, 10 months after a light snowfall there brought chaos to its services. The breakdown led to the stranding of thousands of passengers, with some complaining of a lack of assistance from BA staff, just a few days after CEO Alex Cruz told an Aviation Club luncheon in London the difference between BA and LCCs was that the national carrier’s staff would ...

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