A “misguided focus on the customer” is one reason the airline industry never reaches the profit margins of other industries and often struggles financially, US Airways Chairman and CEO Doug Parker said April 29 at a U.S. Chamber of Commerce Aviation Summit in Washington, D.C. By “misguided,” Parker means airline actions to give customers services and items that do not contribute to what they most want: safe, reliable travel at a reasonable price. “We focus less on that than I think ...


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