Fewer than 25% of passengers take advantage of express check-in options available at home or at the airport, according to a new J.D. Power and Associates survey, even though those options have proved to be significant time-savers. The "Global Airport Satisfaction Index Study," now in its fifth year, measures airport satisfaction in three different segments depending on size: large airports have more than 30 million passengers per year, while small airports have fewer than 10 million ...


You must be a paid subscriber to access "Survey Finds Few Travelers Using Express Check-In Tools".


Current Aviation Week Intelligence Network (AWIN) enterprise and individual members: please go to http://awin.aviationweek.com for access.


Not currently a subscriber? Click on the "Learn More" button below to view subscription offers.

Already registered? here.