Fewer than 25% of passengers take advantage of express check-in options available at home or at the airport, according to a new J.D. Power and Associates survey, even though those options have proved to be significant time-savers. The "Global Airport Satisfaction Index Study," now in its fifth year, measures airport satisfaction in three different segments depending on size: large airports have more than 30 million passengers per year, while small airports have fewer than 10 million ...

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