Emotional intelligence can improve compliance
Lack of effective communication, one of the Dirty Dozen root causes of human error in maintenance, is to blame for many of the problems that crop up in the hangar. When organizations address this topic, typically they zero in on handovers between shifts and clarity of written items in logbooks. Rarely do managers step back and consider how they are communicating through the signage posted around the workplace. It may seem a small thing, but the words on your walls matter. They lay the ...
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