Providing custom solutions for continuous improvement, and metrics to support it, drive airline satisfaction.
U.S. airlines demand that their MRO providers supply individualized support, creative solutions and use of metrics to drive improvement. If MROs don't, airlines are not shy about taking away work. This is what we found when Overhaul & Maintenance surveyed U.S. airlines to assess the quality of maintenance, repair and overhaul service they receive. In our first survey assessing this area, Israel Aircraft Industries/Bedek garnered the top spot. The survey, conducted in early fall, ...
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