Hamilton Sundstrand’s new customer response center is going live today, which means operators flying any of the 70,000 aircraft that contain one of the 4 million systems with its parts can receive technical assistance or order spare parts through one phone number or email address. Customers have had about 20 entry points for receiving technical information before; now this network is linked under a unified IT platform and master database through the call center. This single resource should ...

THIS CONTENT REQUIRES SUBSCRIPTION ACCESS

You must be a paid subscriber to access "Hamilton Sundstrand Opens High-Tech Response Center".

 

Current Aviation Week Intelligence Network (AWIN) enterprise and individual members: please go to http://awin.aviationweek.com for access.

 

Not currently a subscriber? Click on the "Learn More" button below to view subscription offers.

Already registered? here.