Delta's New CEO To Focus On Reversing Customer Service Erosion

Delta's new president and chief executive, the first outsider to run the company, will start his tenure by targeting the airline's crumbling customer service. Leo Mullin, formerly vice chairman of Unicom Corp. and Commonwealth Edison, said Delta is in "tremendous" shape financially, but data for the...

Subscription Required

 

This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.

Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.

Already an AWIN subscriber? Login

 

Did you know?  Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.