British Airways' employee morale is better following management changes that included the departure of Chief Executive Bob Ayling, according to BA Chief Financial Officer Derek Stevens. "Morale is definitely on the upturn," he said, and management changes "are helping the process." You "have to have high staff morale" if you want to deliver good service and strong profitability, Stevens said. "It's about getting the right people and giving them the right resources." At the Aviation ...
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