Airframe OEMs are seeing new business opportunities and aftermarket revenue streams for their next generation of commercial jets, but customer support will not be business as usual. â€śThe OEMs have learned that each customer is unique and the ability to tailor support and react appropriately is vital,â€ť says Richard Brown, principal consultant at ICF SH&E in London. Many of the new aircraft are commencing service with new operators in growth regions without traditional maintenance ...
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