Printed headline: JetBlue’s Sysops With an average of 1,000 flights a day to manage, JetBlue Airways’ system operations center (SOC) in Long Island City, New York, has its hands full. The majority of these flights originate from nearby John F. Kennedy International Airport, which is one of the airline’s three maintenance hubs. As the only piece of JetBlue’s operations running 24/7 at the company headquarters, the 350-person staff of the SOC plan, coordinate and manage ...

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