Printed headline: More for Less The No. 1 maintenance priority for airlines in 2018 will be a product that no MRO can provide directly: satisfied passengers. After all, people who fly are the ultimate consumers. Passengers take the convenience hit from technical delays. The fares they pay cover airline operating costs and determine how much airlines can afford for MRO services. In the words of Wal-Mart founder Sam Walton: “There is only one boss. The customer. And he can fire everybody ...

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